Ilana is our Medical Administrator, bringing over six years of experience in client-facing and operational roles across healthcare-adjacent, education, and service settings. She holds a BSc in Psychology from Kingston University London and has achieved the BPS Chartered Basis for Graduate Membership, providing a strong understanding of human behaviour to support structured, patient-focused service delivery.
Throughout her career, Ilana has worked in fast-paced environments where clear communication, accuracy, and consistency are essential. Her experience includes supporting front-of-house and operational processes, ensuring information is effectively coordinated between teams and that services remain organised and responsive.
Dedicated to supporting the patient experience, Ilana is committed to maintaining clear communication, structured processes, and a calm, supportive environment at every stage of care. She also holds training in Good Clinical Practice (GCP) and Mental Health First Aid, strengthening her awareness of clinical governance, patient wellbeing, and safe working practices within healthcare environments.
Outside of work, Ilana enjoys staying active, travelling, and spending time in nature. She also has a keen interest in comedy and theatre.
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